Category Archives: News

如何打造親和力滿分的聊天機器人Line?專家揭秘智能客服建置指南

摘要

在這數位化快速發展的時代,打造一個親和力滿分的Line聊天機器人已成為業界焦點。本文旨在提供智能客服建置的實用指南,幫助企業有效地提升顧客服務品質。 歸納要點:

  • 選擇合適的聊天機器人平台:考量使用場景、預算限制和技術支援。
  • 設計互動式對話流程:確保對話自然流暢,並針對用戶常見問題提供即時解答。
  • 利用AI與機器學習技術提升準確度:不斷收集反饋,優化回答和提高交互質量。
  • 根據Statista 2021年報告,親和力滿分的聊天機器人能增加顧客滿意度達80%以上。

結合適當平台選擇、精心設計的對話流程及先進AI技術使用是打造成功Line聊天機器人的關鍵要素。依循本指南可大幅提升顧客互動體驗及整體服務品質。

打造親和力聊天機器人 LINE:與顧客零距離互動

在這個數位化的時代,聊天機器人已成為品牌與顧客溝通不可或缺的工具。想要讓你的LINE聊天機器人親和力滿分,關鍵在於如何打造一個能夠「貼近人心」的對話體驗。使用接近人類語言的設計,透過模仿日常對話中的細節來建立共鳴感,從而使對話更加自然、友好。根據客戶資料和互動記錄提供個性化回應是另一大法寶。畢竟誰不喜歡被當作獨一無二來看待呢?

情感分析技術讓我們有能力辨識並適時回應客戶的情緒波動—就像一位真正理解你心情起伏的朋友。同時,確保LINE以外其他溝通渠道也能無縫連線、整合至聊天機器人中,如此不僅方便了使用者也提升了服務效率。

最後但絕非最不重要的是持續學習與最佳化過程。藉由定期分析資料及收集使用者反饋來完善聊天機器人功能與表現,這有助於持續提升使用者體驗及客戶滿意度。

所以說,在建立一個親和力十足的LINE聊天機器人時,我們需要做到以上幾點:以更加貼近真實交流方式去設計對話、提供量身定製且具有同理心的回答、無縫連線各平台並持續精進其效能和服務質量。只有如此才能真正地拉近您與顧客之間的距離!
本文歸納全篇注意事項與風險如下,完整文章請往下觀看

  • 須注意事項 :
    • 對於複雜或非常規問題處理仍然有限,可能需要轉接給真人客服介入才能解決特定情況下的問題。
    • 用戶需求多元化與日俱增,在沒有足夠更新和維護下,聊天機器人無法涵蓋所有用戶案例可能造成部分用戶體驗不佳。
    • 過度依靠聊天機器人可能降低員工與顧客之間直接溝通的技巧和意欲,影響公司內部溝通文化建設。
  • 大環境可能影響:
    • 隱私保護法規愈趨嚴格使得個資處理變得複雜;若管理不當容易觸法或導致用戶信任喪失。
    • 市場上競爭對手如Facebook Messenger、WhatsApp等其他平台同時推出相似功能可能造成市場份額被分散。
    • AI技術發展迅速但存在道德風險;例如因算法偏見所造成錯誤決策可能會對企業形象帶來負面影響。

LINE 聊天機器人設計指南:打造自動化客服流程

打造一個人見人愛的LINE聊天機器人,不僅是技術的展現,更是對使用者細膩情感的理解與回應。

Keyword: 室內設計

如何打造高效預約系統?企業提升服務效能的實戰攻略

摘要

在今日競爭激烈的市場中,打造一個高效率的預約系統對於提升企業服務效能和顧客滿意度至關重要。本文將透過實戰攻略深入淺出地介紹如何建立這樣一套系統。 歸納要點:

  • 打造高效預約系統的關鍵步驟包括了瞭解客戶需求、選擇合適的技術平台,並設置靈活的預約選項。
  • 掌握系統功能,提升服務效能意味著利用自動化工具來減少手動操作,從而加快處理速度並減少錯誤。
  • 整合多種管道便利預約流程,如網站、社群媒體和行動應用程序,讓顧客可以隨時隨地輕鬆預約。
  • 根據研究指出,使用自動化流程可幫助企業節省高達50%的時間與成本(來源:Forrester Research)。

透過明確理解顧客需求、有效整合多元通路和大力推行自動化流程等策略,企業可以成功打造出既有效率又受歡迎的高效預約系統。

打造高效預約系統的關鍵步驟

打造一個高效的預約系統對於企業來說,不只是提升服務效能的利器,更是經營策略中不可或缺的一部分。那麼,如何才能建立起一套既有效又適合自家業務需求的預約系統呢?我們得從了解目標顧客開始著手。接下來,設計一個直觀易用的介面成為關鍵;確保系統具備靈活性以適應各種突發情況及客戶需求變化。引入自動化工具以減少人力錯誤和提高效率也至關重要。最後但同等重要的是保護客戶資料安全,增加使用者信賴度。

Keyword: 裝潢

石英水槽怎麼挑?深入剖析選購訣竅,打造完美廚房

摘要

挑選石英水槽是打造完美廚房的重要一步,本篇文章將深入剖析如何選購最適合您的石英水槽。 歸納要點:

  • 石英水槽選購要點:了解材質特質、尺寸規格、表面處理和價格等關鍵因素,幫助您挑選最適合的水槽。
  • 石英水槽預算評估:深入分析價格範圍及影響因素,如尺寸、造型和表面處理,協助制定符合預算的購買策略。
  • 常見疑問解答:探討耐刮傷、耐熱、耐酸鹼等性能表現,並提供具體數據和保養小技巧以延長使用壽命。

透過了解材質特質與價格評估,以及掌握保養方法,您能輕鬆挑選到理想的石英水槽,為廚房空間增添實用性與美觀。

石英水槽選購要點:打造理想廚房的關鍵

石英水槽選購要點:打造理想廚房的關鍵

你是否在尋找一個既實用又美觀的石英水槽?以下是幾個選購重點,讓你輕鬆打造理想廚房。

1. **趨勢導向:奈米抗菌表面**

Keyword: 裝潢

Fabio Coentrao: Between Monaco and Inter Milan

AS Monaco have reached an agreement with PSG to sell them left-back Layvin Kurzawa and are busy attempting to sign a replacement.

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According to RMC, AS Monaco’s priority is Real Madrid left-back Fabio Coentrao. However, Monaco face competition from Inter Milan, who have been in talks over the last few days for the player.

If Monaco fail to land Coentrao, they will move back to Palermo’s Achraf Lazaar.

I'm Almost Tearing Up at This Sweet Detail In Beyoncé's Nail Art

Beyoncé is all about great nail art. The Cowboy Carter star rarely wears a simple, one-color manicure, preferring instead to add lots of fun, topical details to her mani of the moment, like her cowgirl chic “Texas French” mani with turquoise decals, her denim-on-denim-on-denim design for her Levi's jeans commercial, or the “Unique” set during the Renaissance tour. For her most recent set, Beyoncé swapped the Western vibes in favor of something more sentimental, and while it's a blink-and-you'll-miss-it detail, it's clear her choice of nail art means a lot to her.

The nail art made a cameo in one of Beyoncé's now-signature clip videos, this one featuring photos from a night out to support her sister Solange Knowles's Eldorado Ballroom. (Husband Jay-Z, mother Tina Knowles, and BFF Kelly Rowland also made appearances.) For the event, Beyoncé wore a slouchy taupe suit and a mani in a similar gray-ish palette. Her nails, designed by her go-to nail artist Miho Okawara, were a long almond shape painted with an iridescent pale gray with an opalescent finish that shifted from pale pink to pale blue with the light.

On her ring finger, the word “mom” was written in golden lowercase letters. Aww! Beyoncé's three children—Blue, Sir, and Rumi—didn't appear to be in attendance for the performance, but they're clearly always on her mind, no matter where she goes. Okawara noted that the nail color was an as-yet-unreleased shade from her own line, so you know we'll be snapping that up when it hits the shelves. Bey's pedicure is also worth taking a peek at, given she wore clear, translucent heels that let her gold chrome-painted toes show. Looks like I've got my next pedi shade all picked out… and maybe some nail art, come to think of it.

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More celebrity nail art inspo:

  • Sabrina Carpenter Put Her Signature Lipstick Marks on Her Manicure
  • Beyoncé In a Denim Ad Must, Of Course, Include Denim Nail Art
  • Megan Fox’s Manicure Belongs on a Hot Victorian Vampire

Now, watch Saweetie's take on TikTok trends:

Don't forget to follow Allure on Instagram and TikTok.

如何设置分享文档的有效期?

本教程适用版本:WPS 365 点击免费使用

(1)找到要分享的文档,点击文档名右侧的「分享」按钮:

>>免费升级到企业版,赠超大存储空间

(2)在弹出的页面中点击链接有效期设置按钮,再选择链接的有效期,这样分享文档的有效期就设置完成了:

Keyword: 外贸独立站

Papy Djilobodji to Trabzonspor, why it is stuck

According to L’Équipe, Serie A side Bologna have been in talks with Nantes over the possible transfer of central defender Papy Djilobodji since the beginning of this week, as talks between Les Canaris and Trabzonspor continue to be a struggle.

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The Turkish outfit believed that had agreed a €2.3m deal with Nantes for the player, but FCN have decided that they want more money or the inclusion of Carl Medjani in the deal as they search for a replacement central defender.

Bologna are now confident of beating Trabzonspor to the player, and could launch a formal offer imminently.

Smoked Silver Mercury Tumbler Jar

Reminiscent of a starry sky, the Smoked Silver Mercury Tumbler Jar adds a luxe flair to any candle line. The silver mercury finish on the outside of the glass gives the tumblers the shiny, speckled effect. The metallic silver on the inside of the tumbler adds a beautiful contrast and depth to the smoked silver finish on the outside, and reflects a soft, entrancing glow once the candle is lit.

We also carry the Straight Sided Tumbler Jar in additional colors and sizes.

Candle Maker’s Note:
If you typically wick our Straight Sided Tumbler or similar tumblers by sight alone, note that the reflective inside can make eyeballing the center of these tumblers difficult. A wick setter is recommended.

Looking for a lid?
Our straight sided tumbler jars have the most versatile lid options. 

  • Our Metal Flat Lids in rose gold, silver, bronze, gold, matte black, and black lend a modern, sleek aesthetic. 
  • Sustainable and stylish, our 3.25″ Bamboo Lids add a contemporary touch. 
  • Glass Tumbler Lids in black, amber, or white provide an upscale feel that’s anything but ordinary. 
  • Appeal to both rustic and modern senses with the natural beauty of 3.25″ Pine Wooden Lids in brown, black, or natural. 

How much wax will it hold? 
See this information in the Properties section of this page. Learn more about container wax weight and volume.

Looking for a wick suggestion?
Check out our wick guide to see recommendations! Our recommendations are estimates and should be used as a starting point for your own burn testing.

Looking for labels?
Put the finishing touch on your candles with the perfect product label from Avery WePrint. Browse designs, create your own, and take 10% off all label orders!

  • Already have an idea of what you’d like to do? Head to avery.com to get started.
  • Not sure what label size or shape to use? Check out Avery’s Label Sizes Chart.
  • Looking for labeling tips or want to see the latest in design trends? Explore Avery’s Candle Label Inspiration & Ideas for your candle line.

Need packaging for this jar? We have options!

  • Try our Kraft or White Straight Sided Tumbler Boxes! We recommend using either a lid, OR a tumbler box, not both.
  • For an upscale, tactile experience, try our Luxe Soft Touch Tumbler Boxes in Gray, White, or Black with or without a Metal Flat Lid, 3.25″ Bamboo Lid, or Glass Tumbler Lid. Our 3.25″ Pine Wooden Lids do not fit inside the box. 
  • Want a sophisticated and recyclable option? Try our Black, White, or Kraft Paper Candle Tubes with or without lids.

Container Measurements
These containers are blown glass, which means that the container dimensions may vary slightly due to the nature of the manufacturing process. Tolerance allowance is as follows:

  • Height +/-0.079” (+/-0.2 cm)
  • Diameter +/-0.06″ (+/-0.15 cm)

Wholesale Ordering
View our wholesale page for more information on ordering in bulk.

Imported

Container Properties

Material GlassFinish ElectroplatedTransparency MercuryWax Weight (to Fill Line) 8.50 oz (240.97 g)Volume (to Overflow) 11.90 fl oz (338.12 mL)Height 3.39" (8.61 cm)Top Inside Diameter 3.03" (7.70 cm)Top Outside Diameter 3.20" (8.13 cm)Label Format RectangularLabel Placement SideLabel Width 10.00" (25.40 cm)Label Height 3.00" (7.62 cm)Prop 65 Warning No

如何使用Python SDK与OpenAI Assistants API构建助手?

OpenAI和其Assistant功能旨在为制造商提供一个SDK,用于开发有状态、无提示的Assistant。

其目标是简化虚拟助理的创建。目前,Assistant可以使用三种类型的工具:函数、RAG和代码解释器。

在这篇文章中,我们将介绍如何使用Python SDK构建最基本的Assistant,你只需要在代码中添加你自己的OpenAI API密钥即可。

一些注意事项

OpenAI推出的Assistant能力适用于实验、探索和作为短期的解决方案,也可以充当更大的自治代理实例的扩展。然而,为了实现高度可扩展、可检查和可观察的目标,需要更加详细的方法论。

基于安全的角度,一个项目组织不会选择在OpenAI的环境中管理和存储对话记录,而是更更倾向于隐私性强的大语言模型(LLM)。此外,OpenAI Assistant的无状态特性要求开发者手动管理会话状态、工具定义、文档检索和代码执行,这同样造成了一些使用阻碍。

解决上述的挑战,或许可以通过实现LLM和框架的独立性,摆脱对特定框架的依赖。

如果将对话记录管理交给OpenAI,虽然减轻了开发者的管理负担,但每次运行都会被收取整个对话历史记录的token费用,这就给框架内的token使用带来了一定程度的不透明性,容易引起误解。

与Chat Completions API中的完成不同,创建Run是一个异步操作。要想得知Assistant何时完成处理,需要在循环中轮询运行,尽管这种方法会增加复杂性和支出,但优势在于运行时可以查询状态值,可用于管理会话和通知用户。

完整的OpenAI Assistant开发流程

接下来,我们将详细展示使用Python SDK构建Assistant的过程:

!pip install — upgrade openai
!pip show openai | grep Version

Assistant API的Python SDK要求OpenAI版本>1.2.3。

Version: 1.3.7

定义API密钥。

import json
import os

def show_json(obj):
display(json.loads(obj.model_dump_json()))

os.environ['OPENAI_API_KEY'] = str("Your OpenAI API Key goes here.")

代理已创建完成。

# You can also create Assistants directly through the Assistants API

from openai import OpenAI

client = OpenAI()

assistant = client.beta.assistants.create(
name="History Tutor",
instructions="You are a personal history tutor. Answer questions briefly, in three sentence or less.",
model="gpt-4-1106-preview",
)
show_json(assistant)

在输出的JSON中。创建代理后,您将看到ID、型号、Assistant命名和其他详细信息。

{'id': 'asst_qlaTYRSyl9EWeftjKSskdaco',
'created_at': 1702009585,
'description': None,
'file_ids': [],
'instructions': 'You are a personal history tutor. Answer questions briefly, in three sentence or less.',
'metadata': {},
'model': 'gpt-4-1106-preview',
'name': 'History Tutor',
'object': 'assistant',
'tools': []
}

一旦创建了Assistant,就可以通过OpenAI仪表板看到它,并显示其名称、说明和ID。

无论您是通过仪表板还是使用API创建Assistant,都需要跟踪AssistantI D。

首先创建线程。

# Creating a new thread:

thread = client.beta.threads.create()
show_json(thread)

下面是输出,包括线程ID等。

{'id': 'thread_1flknQB4C8KH4BDYPWsyl0no',
 'created_at': 1702009588,
 'metadata': {},
 'object': 'thread'}

在这里,一条消息被添加到线程中。

# Now we add a message to the thread:

message = client.beta.threads.messages.create(
thread_id=thread.id,
role="user",
content="What year was the USA founded?",
)
show_json(message)

结果如下。

在这里,您需要注意的是,即使每次都没有发送会话历史记录,您仍要为每次运行整个会话历史记录支付token费用。

{'id': 'msg_5xOq4FV38cS98ohBpQPbpUiE',
'assistant_id': None,
'content': [{'text': {'annotations': [],
'value': 'What year was the USA founded?'},
'type': 'text'}],
'created_at': 1702009591,
'file_ids': [],
'metadata': {},
'object': 'thread.message',
'role': 'user',
'run_id': None,
'thread_id': 'thread_1flknQB4C8KH4BDYPWsyl0no'}

当前面提到定义run时,必须同时指定Assistant和Thread。

run = client.beta.threads.runs.create(
thread_id=thread.id,
assistant_id=assistant.id,
)
show_json(run)

再次输出:

{'id': 'run_PnwSECkqDDdjWkQ5P7Hcyfor',
'assistant_id': 'asst_qlaTYRSyl9EWeftjKSskdaco',
'cancelled_at': None,
'completed_at': None,
'created_at': 1702009598,
'expires_at': 1702010198,
'failed_at': None,
'file_ids': [],
'instructions': 'You are a personal history tutor. Answer questions briefly, in three sentence or less.',
'last_error': None,
'metadata': {},
'model': 'gpt-4-1106-preview',
'object': 'thread.run',
'required_action': None,
'started_at': None,
'status': 'queued',
'thread_id': 'thread_1flknQB4C8KH4BDYPWsyl0no',
'tools': []}

与Chat Completions API中的完成不同,创建Run是一个异步操作。它将立即返回运行元数据,其中包括一个 status ,初始设置为 queued 。该值将随着Assistant执行操作而更新。

下面的循环检查while循环中的运行状态,直到运行状态达到完整状态。

import time

def wait_on_run(run, thread):
while run.status == "queued" or run.status == "in_progress":
run = client.beta.threads.runs.retrieve(
thread_id=thread.id,
run_id=run.id,
)
time.sleep(0.5)
return run

run = wait_on_run(run, thread)
show_json(run)

低于运行结果。

{'id': 'run_PnwSECkqDDdjWkQ5P7Hcyfor',
'assistant_id': 'asst_qlaTYRSyl9EWeftjKSskdaco',
'cancelled_at': None,
'completed_at': 1702009605,
'created_at': 1702009598,
'expires_at': None,
'failed_at': None,
'file_ids': [],
'instructions': 'You are a personal history tutor. Answer questions briefly, in three sentence or less.',
'last_error': None,
'metadata': {},
'model': 'gpt-4-1106-preview',
'object': 'thread.run',
'required_action': None,
'started_at': 1702009598,
'status': 'completed',
'thread_id': 'thread_1flknQB4C8KH4BDYPWsyl0no',
'tools': []}

一旦运行完成,我们就可以列出线程中的所有消息。

# Now that the Run has completed, list the Messages in the Thread to
# see what got added by the Assistant.

messages = client.beta.threads.messages.list(thread_id=thread.id)
show_json(messages)

再次输出如下…

{'data': [{'id': 'msg_WhzkHcPnszsmbdrn0H5Ugl7I',
'assistant_id': 'asst_qlaTYRSyl9EWeftjKSskdaco',
'content': [{'text': {'annotations': [],
'value': 'The United States of America was founded in 1776, with the adoption of the Declaration of Independence on July 4th of that year.'},
'type': 'text'}],
'created_at': 1702009604,
'file_ids': [],
'metadata': {},
'object': 'thread.message',
'role': 'assistant',
'run_id': 'run_PnwSECkqDDdjWkQ5P7Hcyfor',
'thread_id': 'thread_1flknQB4C8KH4BDYPWsyl0no'},
{'id': 'msg_5xOq4FV38cS98ohBpQPbpUiE',
'assistant_id': None,
'content': [{'text': {'annotations': [],
'value': 'What year was the USA founded?'},
'type': 'text'}],
'created_at': 1702009591,
'file_ids': [],
'metadata': {},
'object': 'thread.message',
'role': 'user',
'run_id': None,
'thread_id': 'thread_1flknQB4C8KH4BDYPWsyl0no'}],
'object': 'list',
'first_id': 'msg_WhzkHcPnszsmbdrn0H5Ugl7I',
'last_id': 'msg_5xOq4FV38cS98ohBpQPbpUiE',
'has_more': False}

一条消息被附加到线程…

# Create a message to append to our thread
message = client.beta.threads.messages.create(
thread_id=thread.id, role="user", content="Could you give me a little more detail on this?"
)

# Execute our run
run = client.beta.threads.runs.create(
thread_id=thread.id,
assistant_id=assistant.id,
)

# Wait for completion
wait_on_run(run, thread)

# Retrieve all the messages added after our last user message
messages = client.beta.threads.messages.list(
thread_id=thread.id, order="asc", after=message.id
)
show_json(messages)

根据结果,考虑内容价值…

{'data': [{'id': 'msg_oIOfuARjk20zZRn6lAytf0Hz',
'assistant_id': 'asst_qlaTYRSyl9EWeftjKSskdaco',
'content': [{'text': {'annotations': [],
'value': 'Certainly! The founding of the USA is marked by the Declaration of Independence, which was ratified by the Continental Congress on July 4, 1776. This act declared the thirteen American colonies free and independent states, breaking away from British rule.'},
'type': 'text'}],
'created_at': 1702009645,
'file_ids': [],
'metadata': {},
'object': 'thread.message',
'role': 'assistant',
'run_id': 'run_9dWR1QFrN983q1AG1cjcQ9Le',
'thread_id': 'thread_1flknQB4C8KH4BDYPWsyl0no'}],
'object': 'list',
'first_id': 'msg_oIOfuARjk20zZRn6lAytf0Hz',
'last_id': 'msg_oIOfuARjk20zZRn6lAytf0Hz',
'has_more': False}

运行完成后,可以在线程中列出消息。

# Now that the Run has completed, list the Messages in the Thread to see
# what got added by the Assistant.

messages = client.beta.threads.messages.list(thread_id=thread.id)
show_json(messages)

 结果再次出现。

{'data': [{'id': 'msg_oIOfuARjk20zZRn6lAytf0Hz',
'assistant_id': 'asst_qlaTYRSyl9EWeftjKSskdaco',
'content': [{'text': {'annotations': [],
'value': 'Certainly! The founding of the USA is marked by the Declaration of Independence, which was ratified by the Continental Congress on July 4, 1776. This act declared the thirteen American colonies free and independent states, breaking away from British rule.'},
'type': 'text'}],
'created_at': 1702009645,
'file_ids': [],
'metadata': {},
'object': 'thread.message',
'role': 'assistant',
'run_id': 'run_9dWR1QFrN983q1AG1cjcQ9Le',
'thread_id': 'thread_1flknQB4C8KH4BDYPWsyl0no'},
{'id': 'msg_dDeGGSj4w3CIVRd5hsQpGHmF',
'assistant_id': None,
'content': [{'text': {'annotations': [],
'value': 'Could you give me a little more detail on this?'},
'type': 'text'}],
'created_at': 1702009643,
'file_ids': [],
'metadata': {},
'object': 'thread.message',
'role': 'user',
'run_id': None,
'thread_id': 'thread_1flknQB4C8KH4BDYPWsyl0no'},
{'id': 'msg_WhzkHcPnszsmbdrn0H5Ugl7I',
'assistant_id': 'asst_qlaTYRSyl9EWeftjKSskdaco',
'content': [{'text': {'annotations': [],
'value': 'The United States of America was founded in 1776, with the adoption of the Declaration of Independence on July 4th of that year.'},
'type': 'text'}],
'created_at': 1702009604,
'file_ids': [],
'metadata': {},
'object': 'thread.message',
'role': 'assistant',
'run_id': 'run_PnwSECkqDDdjWkQ5P7Hcyfor',
'thread_id': 'thread_1flknQB4C8KH4BDYPWsyl0no'},
{'id': 'msg_5xOq4FV38cS98ohBpQPbpUiE',
'assistant_id': None,
'content': [{'text': {'annotations': [],
'value': 'What year was the USA founded?'},
'type': 'text'}],
'created_at': 1702009591,
'file_ids': [],
'metadata': {},
'object': 'thread.message',
'role': 'user',
'run_id': None,
'thread_id': 'thread_1flknQB4C8KH4BDYPWsyl0no'}],
'object': 'list',
'first_id': 'msg_oIOfuARjk20zZRn6lAytf0Hz',
'last_id': 'msg_5xOq4FV38cS98ohBpQPbpUiE',
'has_more': False}